Shipping Policy

Plain-English Summary

We will tell you what shipping costs before checkout and provide realistic processing and delivery estimates. Estimates are not guarantees. If something arrives damaged or the wrong item is sent, contact us promptly so we can make it right.

Processing

In-stock orders are generally prepared for shipment within [X-X BUSINESS DAYS], excluding weekends and holidays, unless a product page states otherwise. Preorders, made-to-order items, personalized items, books printed on demand, partner-fulfilled items, and limited releases may have different processing times.

Shipping rates and delivery

Available shipping methods, rates, and estimated delivery windows are shown at checkout when available. Delivery dates are estimates and may be affected by carrier delays, weather, holidays, address problems, customs, or events outside our reasonable control.

Address accuracy

Customers are responsible for providing a complete and accurate shipping address. Contact us as soon as possible if an address is incorrect. We cannot guarantee that an order can be changed after fulfillment begins.

Tracking

When tracking is available, we will provide tracking information after shipment. Carrier scans and delivery records are controlled by the carrier.

Lost, damaged, or incorrect shipments

If an order arrives damaged, contains the wrong item, or appears lost, contact [CUSTOMER SERVICE EMAIL] within [X DAYS] of delivery or the expected delivery date. Keep packaging and photographs when damage is involved. We will investigate and provide a remedy required by law and, where appropriate, replacement, reshipment, refund, or carrier-claim assistance.

International shipping

[IF OFFERED:] International customers are responsible for applicable duties, taxes, brokerage, customs charges, and import restrictions unless checkout expressly states otherwise. International delivery times can vary. [IF NOT OFFERED AT LAUNCH: Hammer & Heir currently ships only to addresses within the United States.]